Refund and Returns Policy
Thank you for shopping with Dogsbrowser.com! Your satisfaction is our priority, and we are committed to providing an excellent shopping experience. Please review our refund and return policy below:
Returns
We accept returns under the following conditions:
1. Damaged or Defective Items
If your item arrives damaged or defective, you may request a replacement or refund. Please notify us within 3 days of delivery and include clear photos or videos of the issue.
2. Incorrect or Missing Items
If you receive the wrong item or parts are missing, please contact us within 3 days of delivery. We will arrange for a replacement or refund after verifying the issue.
3. Non-Returnable Items
Certain items, such as personalized products, perishable goods, or items marked as final sale, are not eligible for returns.
To initiate a return, please email us at [email protected] with your order number and a detailed description of the issue.
Refunds
We offer refunds in the following cases:
1. Order Cancellation
Orders can be canceled for a full refund before they are processed for shipping. Once processing begins, cancellations are no longer possible.
2. Orders Not Received
If your order has not been delivered within 45 days for U.S. orders or 60 days for international orders, you may request a refund or replacement.
3. Damaged or Defective Items
Refunds will be issued for items that arrive damaged or defective, once the issue is verified.
Refunds will be processed to the original payment method and may take up to 10 days to appear in your account.
Processing Time
• Return requests will be reviewed and processed within 48 business hours of receipt.
• Refunds may take up to 10 business days to reflect in your account, depending on your payment provider.
Shipping Costs
• Return shipping costs are the responsibility of the customer unless the error is on our part (e.g., incorrect or defective item sent).
• Original shipping fees are non-refundable.
How to Request a Refund or Return
To request a refund or initiate a return, please email us at [email protected] with the following details:
• Your order number
• A description of the issue
• Supporting photos or videos (if applicable)
Additional Notes
• We reserve the right to deny refunds or returns if the item does not meet the stated criteria.
• For any questions or concerns, please contact us at [email protected].
Thank you for shopping with Dogsbrowser.com!
